Delivery policy
Effective Date: 15 May 2025
At Revoobit Store, we are committed to delivering your health and wellness products quickly, safely, and efficiently. Below is our delivery policy outlining timelines, costs, and key information.
1. Order Processing Time
- Orders are processed within 1–2 business days after payment is received.
- You will receive a confirmation email and tracking information once your order is dispatched.
2. Delivery Areas
We currently deliver across:
- South Africa – Nationwide shipping available
- Botswana – Selected areas only (Contact us before ordering)
For other countries, please contact us for custom arrangements.
3. Shipping Methods & Timeframes
| Location | Courier Service | Estimated Delivery |
|---|---|---|
| Major Cities (SA) | Fastway / The Courier Guy | 2–4 working days |
| Outlying Areas | SAPO / Alternative Courier | 4–7 working days |
| Botswana | Cross-border courier | 5–10 working days |
Note: Delivery times may vary during peak seasons or due to unforeseen circumstances.
4. Delivery Fees
- Flat rate shipping: R120 (SA only)
- Botswana deliveries: Contact us for a quote before ordering.
5. Tracking & Updates
Once your order is shipped, you will receive:
- A tracking number via email or WhatsApp
- Updates on the estimated delivery progress
If you have not received tracking details within 3 days of ordering, please contact us.
6. Delivery Delays
While we strive for prompt delivery, delays may occur due to:
- Public holidays
- Weather conditions
- Incorrect address details
- Courier network disruptions
Please ensure your shipping address and contact number are correct to avoid delays.
7. Order Issues & Returns
- If your package is damaged or missing items upon arrival, report it within 48 hours.
- For return eligibility and procedures, please refer to our [Return & Refund Policy].
8. Contact Us
If you have any delivery-related questions, reach out to our support team:
Email: info@revoobitstore.com